# How we handle your enquiry.

Canonical source: https://ecolit.us/privacy-policy/

How ECOLIT handles enquiry information, server and CRM processing, email drafts and external services. Contact the team with privacy questions.

Privacy

Information you share with ECOLIT and the services used by this website.

## Information you provide

The enquiry form asks for your name, email address, phone number, project location and project details. You can also provide your role, preferred design, project stage, timing, approximate size and information about plans, your site or foundation. Please include only information relevant to your enquiry; this form does not accept file uploads.

## Submitting the form

When you select Send enquiry, your answers are transmitted to the website’s server, hosted by Netlify, for validation and processing. When delivery is enabled, the enquiry service forwards contact and project details to ECOLIT’s Bitrix24 CRM so the team can review your request and contact you. The status shown after submission tells you whether delivery was confirmed, is pending or failed.

Sending a project enquiry does not subscribe you to marketing or SMS messages.

## Delivery and security records

The enquiry service uses a request reference, submission fingerprint, timestamps and delivery status to recognise retries and reduce duplicate submissions. When CRM delivery is enabled, delivery records also include the associated CRM record identifiers. Netlify Blobs stores these delivery records; the ledger does not contain the form’s name, email, phone number or project text. Review-mode records remain in temporary server memory.

The hosting service processes technical request information, including your network address, to serve the website. The enquiry service uses a salted hash of that address for abuse controls. Its application logs record request references and processing outcomes rather than your form answers.

## Email option

Preparing an email draft happens in your browser and does not submit the form. You decide whether to open your email app and send that draft to ECOLIT. Email delivery then uses your email provider and ECOLIT’s email service.

## Website tools and external services

This website includes no analytics or advertising tags. ECOLIT films and image thumbnails are hosted with this site. A silent homepage excerpt may play when visible; use its pause button at any time. Full films play when you choose. YouTube players load only after you select Load video, which connects your browser to YouTube. Instagram reels, Google Maps and other external links open only when selected. Those services handle visits under their own privacy policies.

## Privacy questions

Contact info@ecolit.tech with questions about information provided to ECOLIT, including requests to access, correct or delete enquiry information. Include your enquiry reference if you have one.

Your next step

## Bring your project into focus.

[Choose your next step](https://ecolit.us/contact/)